S3 SOFT SKILLS AGENDA
MODULE ONE | Identity, Perception, and Persuasion
You will learn why people become defensive and push back when they perceive someone is trying to sell them. You will become bullet proof when dealing with difficult clients and understand how to meet them where they are and help them find resolution. Tactically, you will learn how to invite your customer to go to the next step without having to trick or manipulate them.
MODULE TWO | Connection, Building Rapport, and Service
You will learn how to laser focus on the person you are communicating with, causing them to feel like the center of the universe. You'll also learn how to connect with anybody, anywhere, anytime, and quickly build trust. This isn't just about surface-level rapport; it's about caring enough to connect.
MODULE THREE | Asking Good Questions and Listening with Intent
Learn how to find out what your customer needs by inviting them to be clear and precise through your ability to ask good questions and listen with intent. You will also be able to know when to talk, when to listen, and when to ask the right questions at the right time to move your customer to a place of ultimate satisfaction with your service.